| complete.eligible | The verification was successfully completed; patient is confirmed active coverage and covered for the provided taxonomy code. |
| complete.ineligible | The verification was successfully completed; Patient is either inactive and/or not covered for the provided taxonomy code. |
| error.member.id | The member ID was not recognized by the payer, or a different payer ID should be used. |
| error.member.dob | The patient’s Date of Birth was not recognized by the payer, or a different payer ID should be used. |
| error.member.name | The patient’s name was not recognized by the payer, or a different payer ID should be used. This is often due to incorrect spelling or nicknames. |
| error.payer | The payer has been unavailable for over 24 hours and the Sohar Operations team has been unable to resolve the verification via payer portal or phone call. This status may also occur when the verification requires manual contact with the payer but manual resolution is not enabled for your account. |
| error.payer.npi | The provided NPI is not recognized by the payer. Some payers require an NPI on file in order to provide benefits. Some payers require a rendering NPI in order to provide benefits, for example Blue Cross Blue Shield of Texas. |
| pending | The verification could not be resolved immediately, typically because the payer API was unavailable. A verification with this status will be followed by one of the statuses listed above. |
